The COVID-19 pandemic, among its many consequences, has led to an increased shortage of home appliances. Homeowners have been forced to opt for repairing their appliances as a result. In normal times such a situation would be a welcomed one; however, appliance repair professionals face limited replacement part supplies. The virus’s impact on global production …
Tis the Season for the Home Appliance Repair Rush: How to Prepare
The winter holiday season, starting with Thanksgiving and running through New Year’s Day, is one of the busiest times for home appliance repair professionals. Homeowners, wrapped up in planning meals and shopping for holiday gifts, may forget about doing basic home appliance maintenance. The result is panicked calls at the last minute, begging an appliance …
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The YouTube Revolution is Changing the Appliance Repair Business
Fact 1. YouTube Has Changed the entire “How To” World It is undeniable that the millions of YouTube videos have changed the “How To” world. Appliance repair is just one of many service business affected by all this content. Plumbing and electrical issues, HVAC work and medical problems all look easily solved when you view …
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YouTube is Killing My Business!
Blame it on YouTube Recently at my local appliance parts supplier, I ran into a friendly competitor, Phil. He was curious as to whether I had any service calls and I said, ” Yes, I can barely keep up.” He complained angrily that his business was dead slow and he had an explanation. He claimed …
Holiday Recipe for Emergency Service Calls: Self-Cleaning Ovens!
Simply put, a customer deciding to self-clean their oven just before the holiday is an invitation for a last minute disaster and an emergency service call. Most customers don’t know that self-cleaning mode runs an oven at a temperature over 900 degrees for a long and potentially harmful period of time. If you think about it, …
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Customers Expect a Fast Diagnosis
How do you deal with customer expectations for a fast diagnosis and resolution of their problem when you’re new to appliance repair? Prevention is most of the solution. Get the basic problem information and the model number over the phone from the customer, then set the service time a couple of hours out so you can research …