The part came to Fedex at around 1:00 PM the next day. I called the customer and arranged to come by at 2:00 PM. When I got there, the customer let me find my way to the laundry room – we were old pals by now. There was a load of unwashed laundry in the washer …
My First Service Call (For Real) Part 1
Today I got my first real service call. (Thanks to the “dress rehearsal” last Thursday, I wasn’t half as nervous taking this one. ) It was a straightforward call. The customer said his wife had broken the door latch on their Whirlpool Duet washer (GHW9200LW). I told the customer I’d come by at 1:00 PM, and actually got …
My First Service Call (Almost)
On the day before New Year’s Eve, I got my first call off a free directory listing on the internet. The customer said he had a leaking Whirlpool top loader that wouldn’t spin. From my training, I told him the spin problem could be as simple as a broken door latch or at the very …
Looking for Hands-On Experience
I still want hands-on experience before I start taking calls because customers give you about 10 minutes to diagnose a problem. That’s one I learned the first day from Uncle Harry – he says they don’t want to see you standing around scratching your head. I have tried to hook up with a local discount appliance sales business that doesn’t …
Who the Heck is Uncle Harry?
I had been reading the appliance repair bible Troubleshooting and Repairing Major Appliances, by Eric Kleinert) for about a week, and I realized I needed more practical training. I needed to see a real appliance being worked on, how they figure out what’s wrong with it, get the dang thing open and what they do once they’re inside. More …
Appliance Repair Makes the Cut
After realizing that appliance repair might be a good option, I started to look at it more closely. First, it’s not regulated, so you don’t need a license or a 4-year apprenticeship or anything like that. Second, you can make some good money doing it. So far, so good. How do I start? First thing …
Choosing Appliance Repair
I have owned rental property and been my own property manager for 15 years, but with the real estate meltdown, economizing on hiring outside help became critical. During the past year, I began repairing appliances myself whenever I could, the fixes I was comfortable with. I also found out I could buy my parts inexpensively online. This year we had …
The Appliance Repair Bible
If there is such a thing, I think I’ve found it. It’s Troubleshooting and Repairing Major Appliances, by Eric Kleinert.