I was nervous when I first moved my business to the big city. How was I going to compete with all the other appliance repair service companies here? I got some of my customers to write reviews for me and worked my way up to the first page of Google, but my website still hadn’t …
The Customer is Always Wrong
A typical customer these days thinks they know a lot more than they do, but you can’t tell them that! They have access to the internet just like you do, which means DIY forums, manufacturer’s websites, and online parts, suppliers. They honestly start out thinking they don’t need an appliance repairman at all, and that …
Cherry Pick Til You Make It
If you want to start an appliance repair business on your own, there is really no way around the hands-on experience learning curve. I armed myself with good training to start with from Uncle Harry and relied heavily on his support system, but at the end of the day I still had to do the repairs …
Indian Head Gasket Shellac Changed My Life
Sometimes I do a repair precisely by the book, leaving absolutely no possibility for error. Then, at the moment of truth (i.e. testing the machine after reassembly), my heart sinks straight into my belly as I stare in disbelief when the appliance behaves just as if I never touched it. This recently happened to me …
Continue reading “Indian Head Gasket Shellac Changed My Life”
Country to City – Moving My Appliance Repair Business
Just as things were building up a head of steam in the remote rural town of 18,000 people where I successfully started my appliance repair business, my wife landed a job in a city with a metro area of 1.3 million people. So, I moved my business. Here I am in a completely new business situation, cashing in …
Continue reading “Country to City – Moving My Appliance Repair Business”
My Ten Problem Call from Hell
Most of my posts are positive examples of overcoming challenges with victorious endings. I wish every call could go that way, but sometimes I get that call where nothing goes right, and in the interest of keeping it real, that’s just as important to write about as all the cool victories. The two-part customer complaint …
Looking Back at My Appliance Business Startup
Business has been very good for me. In fact, it is growing much faster than I originally predicted it would be at this time in my first year. I have gotten so busy that I really haven’t had time to blog, and that’s the simple answer as to where I’ve been. I have been astonished …
Continue reading “Looking Back at My Appliance Business Startup”