How to start your own appliance repair business and earn income
Simply put, a customer deciding to self-clean their oven just before the holiday is an invitation for a last minute disaster and an emergency service call. Most customers don’t know that self-cleaning mode runs an oven at a temperature over 900 degrees for a long and potentially harmful period of time. If you think about it, …
Continue reading “Holiday Recipe for Emergency Service Calls: Self-Cleaning Ovens!”
Most of my posts are positive examples of overcoming challenges with victorious endings. I wish every call could go that way, but sometimes I get that call where nothing goes right, and in the interest of keeping it real, that’s just as important to write about as all the cool victories. The two-part customer complaint …
With a few service calls under my belt, I am finally starting to get past my initial fear of going into other people’s homes and fixing some appliance that I have never seen before. Honestly, I have a long way to go before I feel totally comfortable, but I was surprised at just how nervous …
Continue reading “Getting Past the Fear of Running My First Service Calls”
OK, I admit it, I’m a bit of a control freak. I spend my life organizing and planning the events of my day. When studying appliance repair, I found myself choosing to study the appliances that I thought would be most in demand for repair FIRST and the least likely to get service calls LAST. …
Not only did I get my first repeat customer call, but it came from my first ever customer It was for the same appliance that I serviced just a few weeks earlier – the good news is the problem was unrelated to my first repair. After the first call, this guy thought I was a …
Another service call came in, but this one threw me way off! Customer says she has a GE microwave that is dead and wants to know if I can come to take a look at it. I kept a cool tone, but my stomach was in a spin. I knew I hadn’t touched ANY of …
Continue reading “It’s Not What You Study, It’s What the Customer Needs Fixed”
It was a conspiracy of ironic bad luck that sent me on my second ever service call. I had no idea when I rang the doorbell just how challenging fate was going to make my next experience. It was not because the customer was some terrible jerk that demanded unreasonable results with no intention of paying …
Continue reading “Ever Have That Feeling You’re Being Watched?”
The part came to Fedex at around 1:00 PM the next day. I called the customer and arranged to come by at 2:00 PM. When I got there, the customer let me find my way to the laundry room – we were old pals by now. There was a load of unwashed laundry in the washer …
Today I got my first real service call. (Thanks to the “dress rehearsal” last Thursday, I wasn’t half as nervous taking this one. ) It was a straightforward call. The customer said his wife had broken the door latch on their Whirlpool Duet washer (GHW9200LW). I told the customer I’d come by at 1:00 PM, and actually got …
On the day before New Year’s Eve, I got my first call off a free directory listing on the internet. The customer said he had a leaking Whirlpool top loader that wouldn’t spin. From my training, I told him the spin problem could be as simple as a broken door latch or at the very …
After realizing that appliance repair might be a good option, I started to look at it more closely. First, it’s not regulated, so you don’t need a license or a 4-year apprenticeship or anything like that. Second, you can make some good money doing it. So far, so good. How do I start? First thing …