Trust Your Stuff

Let’s face it before you can know everything about repairing appliances, you will have to run service calls.

Especially early in your career as an appliance repair technician, you will have gaps in your knowledge and encounter repair situations you’ve never seen before.

All I wanted during this phase of startup was to do a “mind meld” with Uncle Harry and dump his entire 40 years of experience directly into my brain so I could be an instant expert.

Actually, Uncle Harry has done a spectacular job of packaging what he knows, but there really is no shortcut to becoming an expert, so I figured out three ways to give myself the confidence I needed to run service calls in the meantime.

1.  TRAINING AND SUPPORT

Train, train, train.  When a call comes in I’m not familiar with, for example, an off-brand, a difficult problem, or a specialized type of appliance, I use the opportunity to learn about it.  This way, I constantly increase my knowledge base.

A great resource for me in this area is Uncle Harry’s training library and ongoing support through his Nephew Club, expert list, troubleshooting repair wizard and every imaginable service manual.

I don’t take every unfamiliar service call, because some are way beyond my comfort zone at the time, but if I then study it, I’m more prepared to take a similar call next time one comes in.

I currently take all calls that I am comfortable with without thinking, calls that are one step out of my comfort zone on a regular basis, and a couple a week that are two steps out of my comfort zone, so I can keep advancing my technical skills.  After all, that’s how I came to know the ones I’m comfortable with now in the first place!

(If you’re not sure how to back off of calls you aren’t comfortable with, read, “Cherry Pick Till You Make It.”)

2. HANDS-ON EXPERIENCE

Actually, I have gained my hands-on experience basically by running service calls.  At the very beginning, I had to study EVERYTHING before I went out.  I would schedule my calls for the next day and study hard until I had a pretty good idea of what was causing the problem and a plan for a couple of likely things to try in order to fix it.

If I got out there and tried my plan and it didn’t work, I would hit Uncle Harry’s reference materials on my laptop, or call him personally to get his input until I could fix the machine.

It wasn’t long before I started seeing similar problems and similar machines, and could start to diagnose the basic issues myself on the fly.

3.  TRUST YOUR STUFF

The worst thing about not being an expert is not feeling like one.  It seems like if you were an expert, repairs would practically solve themselves before you ever touched a machine.  Wouldn’t that be great?

But I realize if I didn’t love fixing things, I wouldn’t be in this business, to begin with.  After studying operating theory and seeing a few machines, I can’t do anything better than to just go out there and trust my stuff.

I tell myself, “I know this, I can do this!” and go through my troubleshooting routine, working my way through the problem step by step.

If it’s an electrical problem, I test with my multimeter to try to eliminate each of the suspect components one by one until I find the culprit.  But if I don’t find it right away, I follow my instincts.

If it’s a mechanical problem, I open the machine up, get in there and take a look to see what’s going on with the most likely components responsible and check them first.  But if it’s not one of those, I follow my instincts.

When you feel that panic that you are not an expert yet, step back and remember your natural ability to solve problems that led you to choose the appliance repair business in the first place.

Special Tools Needed for Appliance Repair

Special Tools for Appliance RepairI’m going to insist that you need these tools on your appliance repair service calls, even though you may not think so.

I would then ask you in a few months, after running your own service calls, if you still think some of these are not necessary.

The good news is when I add up what I paid for everything listed here the total was under $30.  That’s quite a bargain for the essential role these tools will play in your work.

I’m not exaggerating, because many service calls would not get completed without them.

Security Bits:  $6.00 at Auto Zone
The first thing you will need is a complete set of security tool bits to open any fastener (a.k.a screws) you will encounter.  There is no standardization among appliances and brands, and I guarantee you will need more options than a Phillips, slotted or torx.  Try to explain to the customer that you can’t open up their appliance because you don’t have the right screwdriver with you!

Telescoping Magnetic Pick-Up Tool:  $3.50 on eBay
OK, mine was free, given to me by a grateful customer, and I loved the gesture at the time but wasn’t sure how practical it was.  Turns out it can save your life when you drop odd sized screws down into hard to reach spots of the appliance.  Spend the three bucks, and save yourself hours of dumb retrieval time.

AC Voltage Detector Pen:  $4.00 on eBay
I already had this inexpensive item in my toolbox.  You will use this constantly to check the presence of AC current at different locations within the appliance.

(Yes, the multimeter does this too, but with the pen, you can get a quick read without disconnecting any terminals and fiddling around with two probes.  Save the multimeter for when you need accurate voltage readings.)

The pen quickly reassures you that no voltage is present so you can avoid annoying and costly trips to the hospital for electrocution.

Fingerless Kevlar Gloves – $5.00 Online
This is the most subjective item in my list.  You may really find this unnecessary, and I won’t argue with you, BUT, I have finally gotten tired of all the nicks and cuts that come with the profession when you are sticking your hands in tight places to remove stubborn parts.

The combination of brute strength required and endless sharp edges of sheet metal surrounding your hands (not to mention exposed screws) adds up to continuous lacerations (mostly small).  Make up your own mind, I find it worth the five bucks.

Canned Air:  $5.00 at Wal-Mart
This is really handy on refrigeration repair to chill down any bi-metal thermostat so you can check it for continuity.  A 12 oz can last a good long time…don’t leave home without it.

8’ Test Cord:  $3.00 Homemade
This is just a standard household extension cord with the female end cut off and insulated alligator clips soldered on.  If you don’t know why this is essential, you need to read more of my blog posts.

Turkey Baster:  $1.00 at Dollar Store
This will earn you hundreds of dollars on your service calls when you need to defrost the ice plug in a refrigerator drain line, the classic case of “my refrigerator is leaking water all over inside.”

Empty out the freezer, pull off the back panel and start defrosting all that ice that has built up.  When you get down to the drain-through spout, the turkey baster will be the only effective way to run hot water over the iced-up area until it breaks free.  Completing a $100.00 service call with a $1.00 tool – that’s why I love this profession!

Ok, that’s my short list of things you really need to add to your toolbox for a very small investment.  If it looks like I get most my stuff on eBay and at discount stores, you’re right.  I love to keep the money I earn and hope this helps you do the same!  Please post your comments if you know of any things else I may have missed.

Multimeter Basics for True Beginners

Digital Multimeter Basics for BeginnersA multimeter is an essential tool in appliance repair,  so you’re going to have to learn to use one.

The trouble is, if you don’t know ANYTHING about multimeters, you might not be able to even understand the books that tell you how to use them.

Believe it or not, it’s really hard to find information on basic use for a complete beginner – even “Electronics For Dummies” assumes some knowledge of the tool.

To help you out, here are some good introductory level resources:

  • This clear and helpful forum post is in response to someone looking for “An idiot’s guide to multimeters for dummies” and really breaks down the simplest concepts of multimeters for the uninitiated
  • This site has a concise, basic introduction to multimeters with a little more detail
  • This video on YouTube THOROUGHLY reviews multimeters that sell for $50.00 or less.  The reviewer is such a wonk, it’s funny when he complains about the quality of some of these, and you learn a lot just by watching him describe all the features, what does and doesn’t work with each model: