9 Reasons Why Appliance Repair is a Good Career Choice

home improvement tools on display

Appliance repair can be a great career choice for an individual. It offers you a potentially fruitful career that gives people a sense of purpose, financial security, and is almost always in need, especially as homeowners try to stretch their appliances’ lives.

In this post, we outline nine reasons why readers should seriously consider appliance repair as a career versus a temporary pursuit.

9 Reasons Why Appliance is a Good Choice

1) Appliance Repair is a Recession-Proof Business

With the prevalence of major home appliances and people’s reliance on them, homeowners are always willing to shell out money for their repairs.

2) The Service Largely Sells Itself

By the time someone is reaching out to you for a job, they’re ready to pay for it without negotiating on pricing.

3) You’ll Always Be Learning

Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings.

4) You Won’t Be Stuck Inside at a Desk

Appliance repair requires you to be on the move and in people’s homes, which offers you variety when it comes to environments and people you’ll meet.

5) You’ll Be Staying Fit

Along with keeping boredom away, your work will help keep you moving and healthy. Hauling your repair tools to and from your vehicle daily can make for a great workout.

6) Your Interpersonal Skills Will Grow

Appliance repair requires interactions with customers online, on the phone, and in-person. These experiences will help you improve your communication skills and leverage these professional relationships for additional business via referrals or repeat service calls.

7) You’re Able to Set Your Own Pricing

Mentioned previously, appliance repair is often viewed as a necessity for homeowners. This situation means that you can set your prices and earn a good living. According to the US Bureau of Labor Statistics’ May 2019 Occupational Employment and Wages report, the annual mean wage is $44,210. Just make sure to do some research on competitors’ prices and adjust yours accordingly so you don’t lose out on business.

8) You’re Helping Your Neighbors

Appliance repair technicians more often than not work in the same community or area where they live. Because of this, you’ll be helping fellow residents with a frustrating experience that may lead to future calls.

9) It’s Never Too Late to Start

Thanks to online training, like Uncle Harry‘s and others, and other resources, you can pick-up appliance repair relatively fast and without prior knowledge of the trade. Also, you can train at your own pace.

Appliance Repair School: What to Consider Before Enrolling

man using a laptop

There are numerous options, free and paid, for appliance repair schools for individuals considering an appliance repair career, but not all are created equal nor deliver. With years of industry and practical experience behind me, I wanted to provide a series of questions to guide these individuals’ decisionmaking before they enroll in an appliance repair school and spend their money. After all, it’s a big commitment to go through this training in terms of time, money, and energy.

7 Questions to Ask Yourself about Any Appliance Repair School

1) What is My End Goal?

Do I want to own my own appliance repair business or work at an existing company? If the latter, what types of certification or licenses do will you need to have beforehand? Having a clear goal in mind will help you narrow your search and prevent you from wasting money on programs that don’t aid you in achieving it.

2) How Much Time Do I Have for Appliance Repair Training?

Some programs are self-paced while others require in-person, multi-week sessions so you’ll want to know what works for your schedule. Additionally, you’ll want to think about your current experience level and how fast you wish to get working as an appliance repair tech.

3) What Do Past Students Have to Say?

Take a look at reviews and testimonials from past students. If they’re not available, stay away!

4) Who is Going to Be Teaching Me?

Be mindful of whether your program is completely self-taught via online tutorials/printouts or if can you speak to a real-life human. Personally, I’d encourage you to prioritize training that balances both elements. Furthermore, ask for the credentials and experiences of an instructor. This is important since you’ll want one that knows about your particular end goal. For example, is business ownership their focus or are they better suited to help someone who wants to work at an existing company?

5) How Much Does It Cost?

Pretty self-explanatory in that you can ask for programs’ pricing. If you’re comparing multiple schools, ensure that you’re also taking into account their benefits and how this is reflected in their costs. Remember, when it comes to education, going with the cheapest option might not be the best for you longterm. This is an important investment in your future so evaluate across different criteria.

6) What is the Curriculum Like?

Ask the school for a preview of their curriculum. Carefully examine what is being taught to students. Is it practical knowledge gleaned from experience or purely theoretical? Can your course materials be customized according to your interests?

7) What Do I Get Upon Completion of the Program?

Lastly, and perhaps most importantly, you’ll want to know what you get upon graduation: do you become licensed or obtain an appliance repair certification? The strength of the school’s professional network, also, is something to keep in mind as you review program options.

6 Free Appliance Repair Marketing Sites

Appliance Repair Marketing: Use These Free and Easy-to-Use Tools blog post

Appliance repair marketing is essential for growing your business by getting your name out there and driving leads. Whether you’re a new tech starting a company or an industry veteran, you can always seek ways to improve your efforts in this area. You’ll want to be in the places that your customers are searching already and go to find service providers.

Knowing you might have limited time and resources for marketing your businesses, we’ve compiled a list of free, easy-to-use business directories that’ll help you. These resources are ones recommended by marketing experts, Moz, as well as ones I’ve used in the past.

Special note: Before you submit to these sites, make sure you have a working website and CRM up and running. You’ll want a place for people to request service and be able to monitor leads.

6 Free Appliance Repair Marketing Sites

To make the most of your time, prepare some basic information about your business ahead of time. Business directories typically require the following details:

  • Website URL
  • Business name
  • Your name
  • Contact information for the business
  • Business logo
  • One to a two-paragraph description of your business

Google My Business

What Is It? Google My Business is one of the top free tools out there for businesses. Getting your appliance repair business set-up with a profile helps you to manage your online presence across Google, including Search and Maps. Not only will customers be able to find you and leave reviews, but you’ll also get the opportunity to share company news, promotions, and other content to keep them engaged.

Special Considerations: Be aware that you’ll need to verify your new Google My Business listing. For most businesses, this means verifying ownership over the phone, via SMS, or by requesting and receiving a postcard to your address from Google. Get more information about this process here.

Raker Appliance Repair GMB profile


What Is It? Yelp is a social networking site that allows customers to post reviews and rate businesses. As a business you’re able to set-up a profile similar to Google My Business and share company photos, videos, and promotions.

Special Considerations: For new businesses, you’ll need to search on the site and claim it. Detailed instructions can be found here.

Yelp appliance repair service results Baltimore


What Is It? Manta is a directory meant to help small businesses promote themselves online and gain customers. Like the previous two resources, you’ll get the chance to upload your business information, along with the services you provide.

Facebook Business Page

What Is It? Getting yourself a Business Page on the world’s largest social network is a great way to help customers find you. Aside from offering them basic information about what you do, Facebook makes it a breeze to respond to messages and helps you generate leads in one place.

Special Considerations: For new businesses, you’ll need to verify your business by answering an automated call from Facebook after the page is created. This process will ensure customers know that you’re legitimate.

Uncle Harry's Appliance Repair School Facebook Business Page

Yellow Pages

What Is It? The Yellow Pages, or now referred to as YP, is the online version of the old school telephone directory arranged according to business categories.

Special Considerations: While you can join YP for free, expect follow-up emails and phone calls encouraging you to sign up for premium features and advertising.

Yellow Pages profile example


What Is It? Nextdoor is one of the newer online platforms that focuses on neighborhoods in select cities. For business owners, you can create a profile for your company and as of 2019, offer special Local Deals to customers near your location. Customers will also be able to provide recommendations to their neighbors about your business.

Nextdoor business profile example

14 Must-Have Appliance Repair Tools (2020)

14 Must-Have Appliance Repair Tools (2020)

We want to make sure appliance repair techs can get their jobs done right, safely, and efficiently by showing up with the right tools. This list is informed by years of appliance repair experience, as well as recommendations from industry veterans.

Disclaimer: This list is a great place to start and works for many repair jobs, but be aware that some require specialized tools not shown here.

1) Rechargeable Flashlight: Might seem obvious, but many repair jobs require working in tight spaces with limited natural/environmental light. Never worry about needing to replace batteries while on a job with a rechargeable flashlight, like this one you can find on Amazon.

Rechargeable LED Flashlight


2) Pocket Thermometer:  Check that your refrigerator and freezer temperature-related repairs are complete with this pocket-size tool.

Pocket Thermometer


3) Utility Knife: Designed to be a lightweight, multi-purpose cutting tool, this knife will help with marking cut lines, trimming plastic or wood materials, or to cutting tape, cords, strapping, cardboard, or other packaging material.

4) Screwdriver Set: One of the most used appliance repair tools. Be prepared for any job by purchasing a battery-operated driver with Phillips head 1/4”, 5/16”, 3/8” magnetic nut drivers plus T10, T15, and T20 Torx drivers. Today’s battery-operated drivers will last a week without a recharge.

Just in case the battery-operated unit conks out, I recommend having Phillips and flat head screwdrivers both large and small in reserve.

Torx Driver Set


Power Driver


Magnetic Driver Head Set

5) Wrench Set: As with your screwdriver and nut driver sets, you’ll want to have an SAE and Metric-compatible wrench set. While they are seldom used and never carried into a customer’s house, they are kept in reserve.

6) Adjustable Wrench: This wrench features a jaw that is adjustable to accommodate various bolt and nut sizes. It’s particularly helpful with hard-to-reach fasteners.

Adjustable Wrench

7) Analog Multimeter: A tool that measures electrical voltage, resistance, and current, and is essential for diagnosing electrical problems. As Uncle Harry preaches I have found an analog multimeter far more useful and less misleading than a digital one.

Analog Multimeter

8) Needlenose Pliers and Wire Cutters: Two other tools that you’ll want to have are a set of needlenose pliers and wire cutters. The first is great for dealing with small pieces, as well as bending or cutting wires. The second is pretty self-explanatory.

Needlenose Pliers


Wire Cutters

9) Putty Knife: Along with being used for spreading putty, this tool can aid in scraping and prying.

10) Rubber Gloves: Protect your hands from the combination of brute strength required and the endless sharp edges of sheet metal surrounding your hands (not to mention exposed screws).

11) Pipe Thread Sealant: Use this stuff on appliances’ threaded pipe fittings to prevent leaks. Sets quickly and firmly bonds to various materials, such as PVC, steel, and copper.

Pipe Thread Sealant

12) Telescoping Magnetic Pick-Up Tool: Spare yourself some headaches and time by purchasing this tool. It can save your life when you drop odd sized screws down into hard to reach spots of the appliance. This is a must-have.

Telescope pickup tool and grabber

13) 8′ Test Cord: A standard household extension cord with the female end cut off and insulated alligator clips soldered on.

14) Turkey Baster and Hand-Held Steamer: Use these tools for refrigerator-specific jobs where the drain plug is freezing and causing a blockage. It’ll help you effectively melt the ice and complete a service call in no-time.

Hand-Held Steamer Tool

Free Appliance Repair Training vs. Paid Training

Free Appliance Repair Training vs. Paid TrainingFree resources are available on the internet, and some of them are very helpful, but paid training can catapult you onto the next level that free training can’t.

Free appliance repair training takes longer to accumulate the knowledge that paid training can condense into a much shorter period of time. There is a huge amount of free information on YouTube and elsewhere on the web but, unfortunately, it is unfiltered and often in error.  Rarely do you find accurate diagnostic instructions. Instead, you only find how to replace parts videos. Plus the value of time is seldom mentioned. A pro is constantly weighing time in his profit calculation.

Paid training is also much more thorough, and fills in a lot of gaps that free training leaves.

If you spend your money wisely, you can get a great education in a short period of time and get your business started quickly.

Books:  Choose wisely and you don’t need that many of them. The first book you need to learn appliance repair troubleshooting is Troubleshooting and Repairing Major Appliances, by Eric Kleinert.  It’s like a troubleshooting encyclopedia. For a practical application of the techniques, it really needs to be supplemented with Uncle Harry .

Uncle Harry’s Course:  There is nothing else out there like Uncle Harry on the market.  Harry has worked since 1997 developing step-by-step repair manuals and videos and teaches you how to actually run your appliance repair business including advertising/marketing, parts inventory, customer service,  invoicing.  This training is the closest thing you’ll ever get to hands-on training in an online course – it can bridge the gap between reading the book and actually taking service calls. Getting text, email, and phone support are critical to your success. I know that from personal experience.

Penn Foster has as appliance repair technician’s training course which focuses on theoretical training. The price is reasonable, but unfortunately, Penn Foster spends a lot of time on small appliances such as mixers and toasters.  Professionals in the appliance repair business turn down such requests and focus on major appliances where they can make $100 per hour.

Samurai Appliance Course.: The Samurai course is basically a useful library of helpful hints on appliance repair.  He advertises himself as the ultimate source of knowledge in appliance repair and I admit he posts a lot of useful information. If I had only seen his material when I was pondering my venture into appliance repair I’m afraid I would have been frightened off. Two things bothered me: one, everything seems so technical when he presented it and two, I immediately concluded that most jobs involved meters and high tech circuit  analysis solutions.  Once I talked to Uncle Harry, who has degree in electrical engineering, I calmed down and realized that I was worrying way too much. Only 10% of my work gets technical and I always work around it using simple tricks.  Once I mastered Uncle Harry’s techniques, I have been amazed at how problems can actually be easily solved. So if you are an electrical novice, as I was, go the Uncle Harry route. If you feel you want to dig deeply into schematics Samurai is your guy. Personally I’m more interested in making money.

The YouTube Revolution is Changing the Appliance Repair Business

Fact 1.  YouTube Has Changed  the entire “How To” World

It is undeniable that the millions of YouTube videos have changed the “How To” world.  Appliance repair is just one of many service business affected by all this content. Plumbing and electrical issues, HVAC work and  medical problems all  look easily solved when you view them on YouTube.

I saw a great sign on the wall in my doctors office, it said “Please don’t confuse your Google search with my medical degree.”  I pity the poor doctors.




Fact 2YouTube has resulted in a proliferation of information

There is an incredible amount of how to information available on YouTube and elsewhere on the web.

Fact 3.  There is no editing or filtering of videos on YouTube.  Everything gets posted!

Virtually no web information is edited by any fact checker.  I’m certain that most content is well intended and not intentionally misleading.  However, accidentally or not,  a tremendous amount of questionable or completely inaccurate information is posted.  Every happy egotist proudly posts his solution to his problem. And his problem seems exactly like yours!

Fact 4.  There is no easy way to determine whether YouTube facts are accurate or inaccurate?

It is very difficult for the average person to determine if the solution is correct and is it going to work for them?

Fact 5.  The average Joe believes everything he sees on YouTube

Innocently, most people jump on the first popular how to video that they see  and follow the instructions as gospel.  They really have no way to determine if the help they are getting is accurate.  Oh boy, does that ever create a quagmire of trouble.




Fact or fiction? Nobody calls servicemen anymore, they use YouTube and fix everything themselves.

It has gotten to be common place for a customer to call for service only after they have exhausted themselves trying to fix it on their own. They open the conversation with a long story of how they have tried to fix their problem.

As servicemen we never know how many are successful and how many fail. We only hear from the frustrated failures. Some companies get huffy and refuse to work on machines worked on by others.  I can certainly sympathize with that policy; however, I prefer a different response.  It has been my experience that few customers get in very deep. They get frustrated quickly. In most cases you can easily solve their problems and become a hero. Now the customer knows an appliance expert who they can call plus they have your name to give to their friends.

It is safe to say that most of the problems solved by YouTube are simple ones. It is also true that there is so much repair work available that we are just as happy to not take the silly, simple calls. Middle to upper income families, the ideal customers by the way, seldom have time or interest in repairing their own appliances.  They have more important things to do and are happy to pay us for service. (Learn how to attract the ideal customers by studying Uncle Harry’s guidelines.)

YouTube is Killing My Business!

Blame it on YouTube

Recently at my local appliance parts supplier, I ran into a friendly competitor, Phil. He was curious as to whether I had any service calls and I said, ” Yes, I can barely keep up.” He complained angrily that his business was dead slow and he had an explanation. He claimed that since the advent of YouTube his business had died. He said, “Everyone goes to YouTube to figure out how to fix their own appliances and never have to call me.” He went on at great length and was quite bitter about it. I sympathized with him and let him rant.

The Power of Social Media

Unfortunately for Phil, there is a lot more to the story. Over the years I have watched his business tactics and listened to more than a few of his very unhappy customers who came to me to correct poor repairs done by Phil’s company.  Apparently he has a bad habit of both ignoring callbacks and getting irritated with customers.

Today it is extremely easy for an unhappy customer to post a bad review with full details of what a bum Phil is.

Facebook, Google My Business, NextDoor

and many others are all great platforms where people discuss interactions with service companies. Unhappy customers yell far louder than happy ones. A bad review is like stabbing a service company in the heart, it is virtually impossible to overcome.



I took the trouble to look up Phil’s Company on the web and found a very poor rating on all the platforms. It’s so easy to see why his business is slow. It’s a wonder anyone calls him.

Make Sure Your Customers are Happy

Over the years my pattern has been to bend over backward to make sure every customer is happy.  In the rare worst case I simply give them back their money so that they really have no justification for complaint.  The power of social media is so strong that service companies have to be exceedingly careful and avoid any negative reviews.  You can safely assume that every homeowner has checked you out on the web before they call.  It is imperative that you monitor social sites and check your ratings.  Years ago it was far easier for an unscrupulous company to survive.  Today we are all under the microscope.

The YouTube Effect

Getting back to Phil’s complaint about YouTube, there is no doubt that YouTube has stolen some service calls.  However, the YouTube effect is complex and covered in far more detail in another post.  Overall good business practices, though slow and sometimes painful, always win in the long run.  Phil finds it easy to blame YouTube when in fact his own business practices are where the fault lies.

For details on the best customer service techniques see UncleHarry.com. That’s where I got my start. Uncle Harry is an expert in building long term relationships with customers. He’s been doing it for over 50 years.

How to Wire a Three or Four Wire Dryer Outlet

It is very easy to understand why many people get confused when attempting to install an electric dryer. For starters, the heavy cable used on an electric dryer may have three or four heavy wires. Since 2000, electrical code states that four wires are required. For many people fooling with these heavy wires is very intimidating. The wires are heavy gauge because the dryer heating element draws 15 Amps. Normal lamp cord wiring will get hot and melt.   I have seen many novices cause a lot of trouble by mixing heavy and light gauges.  Most folks are frightened away by the heavy wires and leave the job to appliance technicians or electricians.

comparing three-prong and four-prong dryer cablesMany different situations are encountered. If a person moves an old dryer to a new house they may be faced with an old three-prong line cord on the dryer and a four-prong outlet.

Second, a new dryer does not come with a line cord. Often a retailer will sell the customer a four-prong cord (The current code). When they get home, they find that their house has a three-prong outlet and they don’t know what to do.  Of course, they are irritated because they thought all they had to do was plug it in and start drying clothes.  I must admit that fewer and fewer homeowners attempt to connect up anything involving 220 V.  It scares them to death.  However, this post will explain the logic behind the national code changes and how to handle these situations.

First, let’s review a bit of history. When electric dryers first came out 60-70 years ago they were all hardwired to the house (no cords were made back then).  The cable used was 10-3 with the ground. It included four wires. Three of the wires were 10 gauge a black, white and red. The fourth wire was 12 gauge, bare copper.

dryer cord wire diagram

The three colored wires were attached to the terminal block on the back of the dryer with the white wire going to the center. The bare copper wire was screwed to the metal frame or shell or the dryer. The red and black are interchangeable but typically the red is connected to the right-hand side of the block. Nothing could be simpler. It was hard to get it wrong. The white wire and the bare ground wire parallel one another back to the panel box and are connected together and to the earth. The neutral wire carries minimal current while the red and black carry the heater circuit. The bare ground wire carries no current and it’s purely a safety circuit.

As the years went by new homes were built with a dryer outlet already installed in the wall and three-prong line cords were made available to connect the dryer to the heavy outlet. These line cords were three wire only and did not include the bare wire.220v outlet

A cautious electrician or homeowner would add a bare wire, a ground wire, from the case of the dryer to the metal case of the outlet or a water pipe. This insured that the metal case of the dryer was directly connected to the earth ground through the electrical system of the house.  By doing so it was impossible to get a shock by touching the dryer.


dryer ground wire

A grounding strap was added next to the terminal block inside the dryer connecting the center tab (the white one) to the chassis metal of the dryer. This was the second way of ensuring that the metal case was connected to earth because the white center wire is connected to the earth back at the panel box. All of these shenanigans are in place to prevent or dissipate any voltage from appearing on the case of the dryer thus preventing electrocution.

dryer power cord

With the advent of the extra-safe four-wire heavy line cord the missing bare ground wire from decades gone by has reappeared within the line cord. It is the fourth wire and color-coded green. This green wire is to be connected to the chassis or case of the dryer. The grounding strap within the dryer (supplied by the manufacturer)  is removed. The new green wire takes it place.

setting up a ground wire on a dryerBack at the panel box the green wires, any bare copper wires,  the white center neutral wire are all connected together and directly connected to the utility ground and also to a heavy copper rod that is driven into the earth.

dryer line cordBack to the problem at hand, it is far easier to change the line cord then it is to change the socket.





matching line cords with the socket



Consequently, match your line cord prongs to the socket holes and by a line cord that fits.


Wire the matching cord as shown here.

three wire and four wire electrical





If you can handle connecting dryer line cords and outlets you surely have the aptitude for making money with your skills. Learn from UncleHarry.com as I did and start making yourself $100,000 per year. Ask to try out some of his free sample courses. It is a great way to make a living with minimal start-up costs.

How to Start an Appliance Repair Business

How to Start an Appliance Repair BusinessA few years ago I decided to start a major appliance repair business, and I succeeded.  Here’s a recap of how I did it:

1.  I looked for appliance repair training, including books, appliance repair training schools, free appliance repair training, and online appliance repair training courses:

  • The best appliance repair book I found was Troubleshooting and Repairing Major Appliances, by Eric Kleinert.
  • The best free appliance repair training resources I found were:
    • YouTube Videos (search on “appliance repair training”)
    • Repair Forums (check out appliantology.org)
    • Free Online Service Manuals (a good free source is appliancejunk.com)
    • Parts Sites (repairclinic.com has repair videos & partselect.com has DIY advice)
  • The best appliance repair technician training I found was Uncle Harry’s home study course. This training is the closest thing you’ll ever get to hands-on training in an online course – it can bridge the gap between reading the book and actually taking service calls.

2.  I put together my business tools:

  • I built my appliance repair business web site using Lunarpages.com because they offer economical hosting with unlimited resources for bandwidth, storage, and email accounts.
  • I got a toll free number using Ring Central, which is very economical for a startup business with one line.
  • I had business cards printed using nextdayflyers.com – they have great prices for full color, coated, two-sided business cards, great customer service and they’re FAST!
  • I had invoices printed using carbonlessondemand.com – they have excellent prices for your invoices.

3.  I put together my appliance repair service tools and parts:

  • I had most of the tools I needed already according to Uncle Harry’s list of tools, but I bought my digital multimeter using the resources in this post: https://appliancerepairstartup.com/multimeter-basics
  • I bought appliance repair parts inventory using Uncle Harry’s list of essentials.

4.  I promoted my business:

  • I got my appliance repair business website listed on free directories in this post:  https://appliancerepairstartup.com/free-online-business-directories/
  • I placed business cards in local grocery stores, businesses, and hangouts
  • I bought fairly inexpensive signage and had it posted
  • I contacted local appliance-related businesses to see if they needed assistance and succeeded in forming a partnership with a used appliance dealer who needed a service technician to refer calls to.
  • I signed up with home warranty companies.
  • I signed up with inexpensive paid lead services

5.  I started taking calls:

  • I would use the Uncle Harry resources to research the repair, including his wizard, his technical manuals, videos, and appliance repair service manuals
  • I would also call Uncle Harry personally if I had stumper calls, and he always answered the phone and helped me work through the problem.  I can’t say enough about this – his live support was huge!!
  • I would use online appliance repair forums like appliantology.org as additional technical resources.

6.  I’m getting paid and business is going great:

  • I opened a free business checking account and started depositing my checks.
  • I am currently taking 3-6 calls a day.
  • In my area, I charge a flat fee of $128.00 for my calls plus a 25% markup on parts, and my customers love it.

For more details on starting an appliance repair business as I did, read the rest of the posts in my startup blog, and for more on how my business is going, read my business blog.

Learning Appliance Repair Online

Uncle Harry's Appliance Repair School
Uncle Harry’s Online Learning

Appliance repair can actually be learned online. Seems amazing but true that you can actually learn a trade online. How is this possible? Well, I learned it from books just a few years ago and made out just fine. I supplemented my studies with hands-on practice in customer’s homes and gradually got better and faster.  Most modern universities now offer online learning and my mentor is now doing the same thing.  I have been checking out this low-cost program.  He has created a series of online video lessons broken into three areas:

First is a group on mastering the “Business Secrets of Appliance Repair.” This group includes a multitude of up-to-date marketing, building and operating tricks.  The course list is very interesting.  Link to more details.

Second is a group on “Mastering Laundry Appliances”. Washers and dryers represent half of what we repair in the appliance business. He covers all the new imports too.  Link to more details.

The third is a group on “Mastering Kitchen Appliances”. Refrigerators, ice makers, dishwashers and cooking equipment are fully covered here with new Samsung and LG  brands included. These Korean imports are a growing part of our repair world.  Link to more details.

I have looked at some of the samples and it looks like a well put together an online program.  It certainly covers all the hot areas that guys need to master as they get their business started.   Has anyone taken this online program who would like to offer comments?

Amazing appliance repair wizard tool – The perfect technician training tool

Appliance Repair Wizard

Uncle Harry’s amazing appliance repair wizard tool is a patented tablet computer that allows the technician to do many things. Drawing from over 800,000 pages of reference materials, it is very similar to having a huge library at your disposal.

It is important to know that the wizard materials do not need to be downloaded; the reference materials are actually already on the tablet. This very capable tablet never needs to be connected to the Internet.  No Wi-Fi or hotspot is required.  Let’s investigate the many capabilities of the wizard tablet.

First off, the technician can quickly diagnose appliance repair problems by using the checklist associated with customers common complaints. For example, he could research a front loader that makes a loud noise in spin, a dryer that will not heat or a refrigerator that will not make ice. The checklists provided will properly direct him from the most likely diagnosis to the least likely with associated pictures and videos. These checklists are designed to keep a greenhorn technician on track and out of the weeds. They are a perfect learning tool for training a novice. You can use it as a self-training tool or as an employee training tool.

washer dryer crib sheet

Charts are provided which identify troublesome and easy repairs. 

Going even further, if a technician is not familiar with removing the cover of respective appliances there are videos showing him exactly how to open each type of appliance. For technicians who do not understand the branding tricks used by all major manufacturers, there are lists of designs associated with various brands to unravel this common confusion.  Sears Kenmore is a perfect example of brand confusion.  A chart is provided to decipher the various model prefix number in order to determine which manufacturer made a specific appliance for Kenmore.

The diagnostic section of the wizard breaks appliances down into the following categories, washers both top, and front loaders, dryers both gas and electric, refrigerators of all styles, ice makers, dishwashers and disposers. Also included are training manuals that cover all of the appliance basics. Notably absent from the wizard is any marketing, pricing and business techniques as they are covered in other sections of the platinum program for those wishing to start their own appliance repair business. This makes the tablet extremely useful for training employees.

The Wizard tool goes far beyond the basics. As all professionals know, new computerized appliances include self-diagnostic capabilities which are specific to particular brands and models. The theory is the same on all appliances but the specifics differ. Consequently, many thousands of manuals are included which are specific to each peculiar model. These are broken down by manufacturer and type. For example, in addition to all of the ordinary Electrolux, GE and Whirlpool products, the tablet includes such peculiar units as duel fuel Wolf ranges and Fischer Paykel dishwashers.  Virtually nothing is omitted.

To make life even simpler, a powerful search tool is provided on the wizard login homepage which allows you to search by model number, brand or complaint to locate information pertinent to your question.

This is by far the best tool in the industry for training technicians, supporting on the road technicians or having in your hands when you’re on the job site need immediate information.


Sears is Going Out of Business! – A Golden Opportunity

 Sears has over 7,000 technicians running appliance service calls and those technicians are scared to death that Sears is going under and that they are going to be out of work. This translates into a gold mine for all of the independent appliance repair companies. Customers will be scrambling to find someone to repair all of their Kenmore appliances. For many decades Sears has been the largest appliance repair Company in the United States. Not too long ago Sears sold 70% of all appliances in the US.

However, times have changed.  In my short time of being in the appliance repair business, I have had more and more people come to me complaining about the quality, reliability, and timeliness of Sears appliance repair service.  They have been stood up one too many times. It is only getting worse and customers are looking for alternatives. The word is now out as magazines and newspapers circle the dying dinosaur like vultures.  Amazon, Home Depot and Lowe’s have been chipping away at Sears market share for a long time. The technicians at Sears are demoralized and overworked.

I don’t need to read the articles in the newspaper to know that Sears has a problem. And how do I know? I know because Sears representatives have called me numerous times to run their service calls. It’s obvious that they cannot get the work done and need help. Their good people are all gone. I have turned them down half a dozen times and irritated at the numerous phone calls. I have no interest in being a representative of a national company that has a terrible reputation for quality service.

From Consumer Affairs

All of this creates a tremendous opportunity for anyone interested in entering the appliance repair business or growing their existing business or diversifying their business. Folks such as handymen contractors, plumbers, HVAC companies, and electricians should all seriously view appliance repair at this time as a huge diversification opportunity.  For anyone in the appliance repair business, it’s as good as the California gold rush!