PHASE I: AMATEUR While I was a real estate investor, I worked occasionally on appliances in my rental properties to save money so I didn’t have to call a repairman. I fixed maybe two appliances a month.
PHASE II: STUDENT After the real estate crash, I needed to start over. I chose appliance repair and became a student, first by reading Troubleshooting and Repairing Major Appliances, by Eric Kleinert, then by studying Uncle Harry’s technician program intensively for 30 days so I could start making money as fast as possible.
PHASE III: BEGINNER After a quick, intensive study phase, I hung my shingle (put up my website and listed my business in online directories) and started running service calls. I considered myself a beginner during this phase, leaning heavily on Uncle Harry’s support system before and during each call.
PHASE IV: INTERMEDIATE My beginner phase ended quickly and I turned intermediate during my “boot camp” days at a used appliance repair yard where I did warranty work for the owner who offered a one year guarantee. He also gave me my own independent leads which he did not service. I ran an average of 6 calls a day most days, and in my downtime I fixed stock on the lot. I saw a large variety of appliance issues, became familiar with real world appliance repair work and real world fixes.
PHASE V: PRO I am proud to say I already consider myself a pro after a very short time in the business. My definition of a pro is someone who can handle a minimum of 80% of calls with relative comfort, and has no more than 20% of calls that are challenging. Appliance repair is not a perfect science, and even the pros don’t always have an exact answer for every problem, they just have their solution for it. I have found my style and my stride, and it just gets better from here.