Sears has over 7,000 technicians running appliance service calls and those technicians are scared to death that Sears is going under and that they are going to be out of work. This translates into a gold mine for all of the independent appliance repair companies. Customers will be scrambling to find someone to repair all of their Kenmore appliances. For many decades Sears has been the largest appliance repair Company in the United States. Not too long ago Sears sold 70% of all appliances in the US.
However, times have changed. In my short time of being in the appliance repair business, I have had more and more people come to me complaining about the quality, reliability, and timeliness of Sears appliance repair service. They have been stood up one too many times. It is only getting worse and customers are looking for alternatives. The word is now out as magazines and newspapers circle the dying dinosaur like vultures. Amazon, Home Depot and Lowe’s have been chipping away at Sears market share for a long time. The technicians at Sears are demoralized and overworked.
I don’t need to read the articles in the newspaper to know that Sears has a problem. And how do I know? I know because Sears representatives have called me numerous times to run their service calls. It’s obvious that they cannot get the work done and need help. Their good people are all gone. I have turned them down half a dozen times and irritated at the numerous phone calls. I have no interest in being a representative of a national company that has a terrible reputation for quality service.
All of this creates a tremendous opportunity for anyone interested in entering the appliance repair business or growing their existing business or diversifying their business. Folks such as handymen contractors, plumbers, HVAC companies, and electricians should all seriously view appliance repair at this time as a huge diversification opportunity. For anyone in the appliance repair business, it’s as good as the California gold rush!